So, with TimeControl on-premise, installations, upgrades, server configuration or upgrades, database configuration or upgrades would not be included. Question: Ok, so what is not included in TimeControl Technical Support?Īnswer: Anything that isn’t about fixing TimeControl. Most TimeControl issues are usually data or configuration related a small minority result in a change or fix to TimeControl. Often just figuring out if TimeControl is, in fact, broken, they determine the cause of the issue and have resolved it. Please fix it.” Our technical staff triage all incoming calls to sort out urgent issues (for example TimeControl not able to start) from less urgent (for example, I’m not happy with the way a report looks). But, when calls come in for assistance, they virtually always sound like, “TimeControl isn’t working. Question: What is included in TimeControl Technical Support?Īnswer: In short, HMS is committed to fix TimeControl if it is not working the way we documented it to work. Question: Who is entitled to TimeControl Technical Support?Īnswer: Any client who is a subscriber of TimeControl Online and any client who uses TimeControl on-premise who is either in their first year after purchase or who has paid an annual technical support contract fee. We thought it would be useful to share some frequently asked questions and answers about the support service. This makes the quality of responses for technical questions very high. One of the ways we deliver on that is by organizing the HMS team so that the same personnel who do development, consulting, and implementation also answer technical support requests. The TimeControl Technical team is often quoted by clients as a key reason for their satisfaction with the TimeControl timesheet system.
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